Return & Refund Policy 

Effective Date: 16 July 2026

At SahasiRoots, customer satisfaction is our priority. We take great care in ensuring that every product is carefully packed and delivered in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

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1. Eligibility for Returns

You may request a return or replacement if:

• You receive a damaged product.
• You receive the wrong product.
• You receive a defective product.
• The product is missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order.

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2. Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned once delivered unless they are damaged, defective, or incorrect:

• Herbal Personal Care Products
• Handmade Soaps
• Hair Care Products
• Baby Care Products
• Healthy Food & Nutrition Products
• Opened or Used Products
• Products with broken safety seals
• Products damaged due to customer misuse

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3. Return Request Process

To initiate a return or replacement:

1. Contact our customer support within 48 hours of delivery.
2. Provide:
   • Order Number
   • Product Name
   • Reason for return
   • Clear photos or videos showing the issue
3. Our team will review your request and respond within 2–3 business days.

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4. Replacement Policy

If your request is approved, we may offer a replacement in cases where:

• The product was damaged during transit.
• You received the wrong product.
• The product has a manufacturing defect.

Replacement products will be shipped at no additional cost.

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5. Refund Policy

Refunds are provided only in the following situations:

• The ordered product is unavailable.
• A replacement cannot be arranged.
• The wrong product was delivered and a replacement is not possible.
• The order is cancelled before shipment.

Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

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6. Order Cancellation

Before Shipment

Orders may be cancelled before they are shipped. If payment has already been made, a full refund will be issued.

After Shipment

Orders cannot be cancelled once they have been dispatched.

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7. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), SahasiRoots will arrange the return shipment or bear the return shipping cost where applicable.

For returns not caused by our error, return shipping costs may be the customer’s responsibility.

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8. Items Not Eligible for Refund

Refunds will not be issued for:

• Used or partially used products
• Products returned without original packaging (where applicable)
• Products damaged due to improper handling after delivery
• Requests made after the eligible return period
• Dissatisfaction based on personal preference after product use

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9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account or payment method.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, please contact us for assistance.

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10. Changes to This Policy

SahasiRoots reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions regarding returns or refunds, please contact us:

SahasiRoots

📞 Phone: +91 7019855367

📧 Email: roopaswetha98@gmail.com